Events

Understanding the different personality types on your team……

is an important part of making the most out of their talent and seeing how they can work best together.

There are many different types of professionals that you will come into contact with during your time as a manager. Understanding the different ways these personalities operate and how you can get the best out of them, is key to having a successful team.

The most effective teams are made up of the right combinations of these personalities, as many professionals need the right type of workers to collaborate with in order to reach their full potential. This may be people that are similar to them or, more commonly, that are in complete contrast to their own working style.

Allowing the members on your team to identify what personality type they are can be a good exercise to see how you can improve the way you work together. Of course, you should also find out what category you belong in to see how your management style will affect the personality types you are leading. Once you know this, you can adapt aspects of the way you manage to get the most out of each member on your team, and help them realize their full potential.

The Visionary

This is probably the type that most managers or leaders fall into. The strongest skill of a Visionary is that they are able to take a project from the start to the finish, and able to resolve problems along the way. They are able to see the bigger picture and this is crucial when it comes to bringing together different departments or roles for the same project. Visionaries can also be mentors and are able to use their skills to motivate and encourage people to meet deadlines and realize their true potential.

The Worker

Every team needs people that can just get stuff done. It’s not glamourous but it’s essential to getting projects finished on time. Workers are good at managing their own time but often need telling what tasks need doing over a period of time to give them direction. Clear and unambiguous instructions are a great way of getting the most out of Worker types and they are unlikely to clash with others on the team.

The Innovator

Innovators are incredibly valuable to a team but need the right management to make sure they aren’t creating chaos on a project. They are fantastic at coming up with new ideas and different ways of doing things and can bring a breath of fresh air to any team. However, they should work closely with the Visionary to ensure any suggestions aren’t throwing off the bigger project.

The Communicator

The Communicator has incredibly strong people skills and can use this to effectively interact with clients, as well as other team members. Introducing tools like Slack can really help empower the Communicator and ensure that their skills are being utilized in the best way. They are often the heart of the team and want to make sure everyone is up to date with what’s going on in the project.

The Analyst

Analysts should work closely with the Innovators to find new and more effective methods for the team to operate. They are able to see problems, which means they also work well with the Visionary to ensure any potential pitfalls are avoided. The Analyst has strong problem-solving skills and should have the autonomy to make decisions in the team.

Ethos coaching offers a virtual HR service to get in touch e-mail gina@ethoscoaching.co.uk or call Gina 07972 638421 ethoscoaching.co.uk

WHY TRAIN YOUR TEAM?

The Benefits

An interesting consequence of the financial downturn was the removal or reductions of training plan from the budget, yet the biggest impact on the bottom-line is the team’s ability to do the job well. A focused contented team will reduce recruitment costs, produce happier customers through great knowledge and skills, and will also attract staff that are ambitious and keen to achieve in this industry.

 

Success in retail means quality work, greater customer care at a good price; in short value for money. This means keeping up with technology and staying ahead of the competition to achieve this you need staff who are inspired, know the job and understand the priorities of the business, adding value to your brand and making it easier to compete in the market place. In the last year businesses investing as little as an extra £50 a month on training increased their profits almost twice as fast as those that failed to raise their training budget. At Ethos Coaching our message is very simple and applies to any business; No matter the size or sector developing your team will reward your business in the following ways;

It will increase the team’s morale;

Training has been shown to increase staff retention, motivation, and loyalty from both the team and customers. A customer who feels they have been understood and has great knowledge will develop a trusting relationship with that company, which will also result in higher sales and will create customers that aren’t only loyal but will “rave” about your business to others. High morale will produce a team that wants to be at work, and will take fewer sick days this is a consequence of feeling more empowered and valued by their employer and being more satisfied in their work. Research by the BFI has shown that training your teams will reduce the probability of resignations having a direct impact on your recruitment costs and client retention.

Gives your salon the competitive edge

In order to stay ahead of the competition, businesses must continue to improve and update their work practices, it is the responsibility of the business to ensure that the team keep up and can cope with the changing market. It is important that training is high on the agenda and is part of the allocated yearly budget. Training your employees in all areas will increase the level of your customer’s experience, from answering the phone efficiently through customer care to sales. .All of which is part of the client journey and will make the difference to the impression you are giving the client.

Improves the customers experience

When your teams have the skills to do the best job they can your customers experience will increase. The main reason a client doesn’t make a return visit to the business is because they haven’t received good service so training your team in customer service is vital, 85% of client complaints are caused due to poor communication. Trained staff are more inclined to have the confidence and pride in their work to give a more in-depth consultations giving increased value to the service. In fact a well trained workforce will have a measurable impact on performance and profitability of the business. Ethos Coaching has encouraged and supported businesses in developing and delivering training plans which focus on improving the team’s performance and productivity through one to one coaching towards the individual goals and team training sessions helping them understand their role in the company’s success. In order to succeed in today’s competitive environment, companies must create a workplace climate that encourages employees to continue to learn and grow.

Training Managers

Many businesses promote their staff into management roles simple because they have been in the business the longest and you trust them, this does not always mean they they have the skills to your business.Front-line managers can have the single largest impact on your organisation. A good (or bad) manager affects employee performance and satisfaction, productivity, efficiency, turnover, and the overall health of any organisation. If your company is in business to make a profit, it goes without saying that investing in training is a smart move.

Good management doesn’t just happen. Managers don’t inherently know how to handle delicate personnel issues or even how to effectively motivate employees. Additionally, capable and effective managers have to be trained to stay current on the latest updates in employment laws, workplace safety requirements and a host of other trends.

But, let’s face it, training takes time, energy, resources and money, which is why most organisations find it hard to invest in it. For example, the U.S. Bureau of Labor Statistics found that employers with fewer than 100 employees provided only 0.8 hour – that’s only 12 minutes of manager training per six month period. And organizations with 100-500 employees provided only 0.9 hour (6 minutes) of training for the same time span.

Further, a survey by Progressive Business Publications shows that only 52% of companies trained their managers once a year or less. This lack of training is reflected in the Conference Board Report which found that less than 1/3 of all supervisors or managers were perceived to be strong leaders – which means that over 2/3 of them are perceived as being weak leaders. And consequently having only one-in-three effective managers will lose the company profits.The same report found that 2/3 of employees are not motivated to drive their employer’s business goals, leaving a quarter who are simply showing up to collect their salary. Obviously, a lack of managerial leadership has a direct correlation to high turnover of staff and low productivity.

GET IN TOUCH

We will be happy to hear from you. Please use our contact page or if you would prefer to talk, please email us to set up a no obligation telephone consultation.

For your FREE SESSION just email gina@ethoscoaching.co.uk

The offer includes membership the Ethos Coaching Circle of Friends monthly updates, a coaching workbook and entitles you to 10% discount on all workshops and events run by Ethos Coaching.

Mobile: 07972 638 421

Email:gina@ethoscoaching.co.uk